SERVICE
1 Contact: +30 215.5555941
Are you having technical issues with your device?
We can help! You will need to contact us at 2155555941 so our trained Repair Logic’s technicians can evaluate the problem and guide you through the steps you need to follow!
2 Packing and sending device to our store
If you need to send your device to our store for free check and repair, your device will need to be properly packaged so that it does not suffer any damage during transport. For this reason you can either contact us by phone to inform you about the best practices you can follow in the packaging procedure of the device or contact the transport company that will carry out the transfer. We will need your name, address, zip code and telephone number.
Shipping information:
Repair Logic
Leoforos Kifisias 234-236 & Kassaveti 1
Kifisia, 14562 Athens – Greece
3 Repair Cost
Once we receive your device and the laboratory test is performed, we will inform you about the exact cost of repair as well as the time needed to complete the repair ,after you agree on the cost and the procedure. You can contact us at any time or make a request for further information about the time phase of the repair. Once your device is ready, we will contact you to schedule shipping to your address or pick-up the device from our store!
Q & A
All our used products are covered by a 6-month warranty with the warranty document provided by Repair Logic.
The warranty does not apply if:
- The fault occurred because the user does not use or maintain the device according to the user manual provided by the manufacturer.
- Damage caused by water, fall or careless storage.
- The fault was caused by repair or modification of the device operating system by another store.
- Damage caused by force majeure accidents, voltage difference or drop, poor battery charge
Repair
Checking the device is free. In case the customer wishes to send his device through a courier company to the store for inspection, the shipping costs are covered by the customer.
By signing, the customer agrees to the terms concerning his personal data. The store does not have to back up the customer’s data unless he has made a request to the store. As part of the repair, the customer must know that the store for technical reasons, can access his personal data. If the customer does not agree with the access to certain parts, the store can not guarantee the complete repair of his device.
The average repair time is usually 1-3 working days. In case the repair needs more days to be implemented due to lack of spare part or for any other reason, the store informs the customer in 1-2 working days.
Repair Logic undertakes to inform the customer about the progress of the repair of the product that has been delivered for repair to the store, after:
- Customer request for information on the repair process
- Once the device has been repaired and inspected.
- Change of repair cost, before the store repairs the product.
- In case the device can not be repaired.
The customer can contact the store at any time (within the opening hours of the store and be informed about the repair process.
The store stores the customer’s device if he can not pick it up within 30 (thirty) days. After 30 days, the store communicates with the customer regarding the receipt of the device. If the customer does not receive his device after the telephone notification, the device is given for recycling.
All repairs are guaranteed for 6 months of smooth operation.
In case of recurrence of the same problem during the warranty period, the customer has the right to demand a refund of the amount paid (excluding VAT) or to request a repeat repair up to 1 time within the warranty period provided free of charge.
If the same problem is repeated for the second time within the warranty period then the amount paid back to the customer (excluding VAT) is refunded.
In case of refusal of the repeated repair, then the used spare parts will be removed and the customer will be charged with the cost of technical inspection.
The store has the right to refuse the refund or to repeat the repair in case of misuse by the customer, eg falling or wetting of the device. For all devices there are instructions for proper use provided by the official website of the manufacturer.
The store has the right to refuse in case the device is opened by another person or company. The warranty only covers repair of the same device problem.
Payment methods
Possibility of payment through:
- Deposit of money in the Bank Accounts of the Company after consultation with the depositor.
- Debit Card at the store cashier – in purchases through the website
- Cash at the store cashier – in cash on delivery
There is no possibility of installments
Return Policy
In case of a problem with the device, the product can be sent accompanied by a copy of the warranty document exclusively to Repair Logic.
The procedure to be followed within the warranty period is as follows:
Send the product to our store and in our turn we pass a technical inspection and official report of the damage.
The process of testing the device takes 7-10 working days.
If it is found that the damage is due to a construction problem and not the fault of the user, we proceed to replace or repair the product.
The warranty does not apply if:
- The fault occurred because the user does not use or maintain the device according to the user manual provided by the manufacturer.
- Damage caused by water, fall or careless storage.
- The fault was caused by repair or modification of the device operating system by another store.
- The fault was caused by force majeure accidents, voltage difference or drop, poor battery charge.
